Lossless Scorpions – Return To Forever (Deluxe Edition) (2015) WV (image + .cue) music download

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Gartner explains why customers are often seen as the enemy

I just found a recent blog post “Customer as Enemy“ by Gartner Research Director Aneel Lakhani. It’s just a short post but it cleary shows the problem a lot of companies are facing: I saw this question come through on my Facebook feed. The context is large, public technology companies. Why, so often, are customers [...]